After reports of a tussle between Ahmedabad-based hoteliers and
the two booking portals, MakeMyTrip and Goibibo, a viral
message is currently doing rounds on social media claiming
people stand a risk of losing money if they book through these
online travel sites.
“Please do not process any hotel or air bookings thru
@makemytrip and @goibibo. These 2 sites are banned from today
for any booking on hotels and the hotels are cancelling the
customers coming thru this site. Please inform all close ones,”
the viral WhatsApp
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“There is misinformation being spread in social media about
hotel bookings on MakeMyTrip and Goibibo not being honoured.
This information being spread is completely baseless. We
continue to operate our business as usual,” said Rajesh Magow,
MakeMyTrip Co-founder and CEO, denying such reports.
“We are honouring all bookings on our platform across cities,
making sure there is no hassle for any single customer who
books on MakeMyTrip and Goibibo,” he added.
Meanwhile, a week back, the hoteliers in Ahmedabad of the city
has said that they were planning to boycott the online travel
sites including MakeMyTrip and Goibibo from December 1 over
commission and indiscriminate discounts offered by them. “The
way MakeMyTrip and Goibibo are offering discounts on online
booking, it is hurting our profitability. Moreover they have
increased commission from 15% to 35%. All these factors are
posing business sustainability issues for us and therefore we
have decided to boycott these portals from December 1,”
Narendra Somani, president of Hotel and Restaurants Association
– Gujarat (HRA-Gujarat) had told FE.
It was in October 2016, MakeMytrip and Ibibo group merged
together in a stock transaction.